DEAR TRAVEL TROUBLESHOOTER: In August 2019, I booked two roundtrip tickets to Lisbon on TAP Air Portugal, using Flight Network, an online travel agency. In March 2020, two months before my scheduled departure, TAP notified me of a significant schedule change. My new outbound flight departed a day later than originally scheduled. My new return flight left two hours earlier.
Considering these changes, I requested a full refund, as all my travel plans were essentially negated. Almost two weeks later, Flight Network notified me that my flights were canceled due to the COVID-19 pandemic, and