A Former Hotel Inspector Shares Hotel Secrets

I worked as a hotel inspector and photographer for seven years at Forbes Travel Guide and Oyster.com (a TripAdvisor company). Though it sounds like a made-up job for a protagonist in a rom-com, I can assure you that inspecting and photographing hotels was very much my real life. I really did get paid to order room service, sit by infinity pools, and ensure the cocktails were made with high-quality booze. I also had to count closet hangers, photograph bathtub grime, and memorize hotel staff names and uniforms.

For Forbes Travel Guide, I anonymously booked two to three nights in luxury hotels. I ran each hotel through a series of identical service and facility tests to give it a star rating (yep, that’s how Forbes assigns five-star hotels). The hotels were almost always ultra-expensive and emphasized personalized service and stunning locations. At Oyster, the hotel staff usually knew I was coming and gave me a tour and access to take photographs. I’d often spend the night, but not always. After visiting, I’d write a hotel summary and guide explaining the hotel’s pros, cons, location, rooms, and features, accompanied by the photographs.

The two jobs were vastly different, but over the span of my career, I’ve slept in several hundred hotels for review purposes on five continents. The hotels ranged from tiny bed-and-breakfasts in Italy to enormous all-inclusive resorts in Cozumel to trendy boutique hotel openings in Los Angeles. Here are some of the hotel secrets I learned over the years. And no, I never experienced bed bugs! If you have the travel bug right now, make sure you know the 12 things you shouldn’t do at re-opened hotels.